HRwisdom – Page 6 – HR Industry Interviews

Interviews from the A Better HR Business podcast

Author: HRwisdom (Page 6 of 11)

HRwisdom is a free website sharing staff management resources information site for employers.

Leading Thinkers Predict Demographic & HR Problems

Two books released in recent times trigger interesting questions for business owners and Human Resources professionals across Australia.

These questions can lead to major HR problems for employers.

HR problemsThe first, a book released by Australian entrepreneur and eco-billionaire, Dick Smith argues strongly for a sustainable population level for Australia. The book, called ‘Dick Smith’s Population Crisis,’ is described in its own summary as follows:

“In 2011 the world’s population exceeded 7 billion. Each year we add nearly 80 million people and by mid-century we will require twice as much food and double the energy we use today. Australia will be deeply affected by these trends – we have the fastest growing population of any developed nation.

These are the staggering facts that confronted Dick Smith. They set him on his crusade to alert us to the dangers of unsustainable growth. They are the facts that have convinced him that if we are to ensure the survival of our civilisation and the health of the planet then we must put a stop to population growth, now.

As our cities continue their unrestrained growth, as we battle daily on crowded public transport and clogged freeways, and as we confront the reality of water and power shortages, Dick challenges the long-held myth that growth is good for us. But more importantly he offers ways for us to re-invent our economy, to reassess the way we live and to at least slow down that ticking clock. This is a provocative, powerful and urgent call to arms.”

Smith’s call for a sustainable population is made all the more interesting for HR strategy when considered in the context of the other major book released in recent times by the eminent and very entertaining sociologist and KPMG partner, Bernard Salt.

Salt’s new book called ‘The Big Tilt’ outlines the challenges faced by Australia (and probably also by many other developed economies) due to the imminent mass exodus from the workforce of the Baby Boomer generation.

Salt scopes the big questions of where Australian society might be headed in the decade ahead.

One of the most pressing social and demographic issues will be the baby bust according to Salt.

In 2011 baby boomers born in 1946 turn 65 and are eligible for an age pension. This sets up an invisible faultline (or tilt point) where boomers exit the workforce at a faster rate than Gen Y enters the workforce.

This faultline or Big Tilt as Salt calls it will change consumer spending (greater emphasis on ‘value’ through, say, internet retailing), create new social behaviours (downshifting where boomers extract equity from big city property) and present challenges to the skills and tax base of the nation since there are not enough workers to replace the boomers and not enough tax to fund the retirement that boomers have come to expect.

These two fascinating characters within the Australian business environment have highlighted some major challenges for any organisation planning to operate within Australia over the coming decade.

Many questions will abound about the management of skills shortages, labour supply, the sources and logistics of recruitment and more.

Smart organisations are keeping abreast of these developments and noting the very real challenges as they apply to staff management.

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The Employment Contract Process Explained (HR Infographic)

In today’s HRwisdom Blog post, we are sharing our HR infographic on the employment contract process.

Whilst we share many document templates to use in your organisation, it is important to remember the process that supports the use of the employment documents.

Getting the hiring process correct means fewer problems down the track should things take a turn for the worse.

A proper hiring contract process also enhances your standing as an efficient, effective and professional employer.

Employment Contract ProcessThe diagram called ‘The Right Way To Create Employment Contracts’ explains:

  • What to cover
  • When to get legal advice
  • How to discuss the contract with the prospective employee.
  • The review and general administration process.

To view a large version of the management infographic, just click on the picture on the left.

As always, feel free to share this with colleagues and friends.

Employment Contract Assistance Video

HRwisdom

Light-Hearted HR Policy Development

Today’s HRwisdom blog post is a light-hearted one on HR policy development although it does come with a language warning.

HR Policy DevelopmentWe have made very rare exception and included a timeless post which does include some rude words (“timeless” meaning this HR tale has been around for many years and we could not find the original source although we are happy to give proper attribution if you know this).

The following is one possible description of how HR Policies are developed in large organisations.

Enjoy (and remember to share this with your colleagues and friends) . . .

 

HR Policy Development

In the beginning was the plan.

And then came the assumptions.

And the assumptions were without form.

And the plan was without substance.

And darkness was upon the face of the workers.

And they spoke among themselves saying,

“It is a crock of shit and it stinketh.”

And the workers went unto their supervisors and said,

“It is a pale of dung and none may abide the odor thereof.”

And the supervisor went unto their managers and said,

“It is a container of excrement and it is very strong, such that none may abide by it.”

And the managers went unto their directors, saying,

“It is a vessel of fertilizer, and none may abide its strength.”

And the directors spoke among themselves, saying to one another,

“It contains that which aids plant growth and it is very strong.”

And the directors went unto the vice presidents, saying unto them,

“It promotes growth and is very powerful.”

And the vice presidents went unto the president, saying unto him,

“The new plan will promote the growth and vigor of the company, with powerful effects.”

And the president looked upon the plan and saw that it was good.

And the plan became policy.

This is how shit happens.

HRwisdom

How To Really Freak Out Your Workforce

Employers everywhere are facing many different challenges and this makes staff motivation very difficult.

Some companies are struggling with the decline of the manufacturing sector and related job losses.

Organisations in the resources-rich states are facing rising labour costs and skills shortage issues.

Businesses in the retail sector are trying to protect tight profit margins and decreasing sales volumes against the flight to online shopping.

No matter what the economic environment or challenges, all organisations need to maximise the efficiency and effectiveness of their workforce.

Maximising this efficiency and effectiveness can be done in all sorts of ways such as:

  • Employee Value Propositions (EVP)
  • Process improvement programmes
  • Training and development
  • Employee engagement initiatives
  • Employee retention systems
  • Performance improvement plans

There are all sorts of ways to successfully manage your workforce and many of these good ideas are discussed in the free HRwisdom Employee Attraction & Retention Guide.

 

Not Our Recommended Approach To Staff Motivation

One method of staff motivation that is NOT RECOMMENDED is to give employees $10 if they can successfully guess which of their colleagues is the next to be fired.

In a post a couple of years ago on the US ABC News website, details were reported of a court case in the United States in which an employer found himself in hot water for trying to motivate his staff by running a “firing contest.”

Apparently the employer sent a company-wide memo telling staff they could win if they successfully guessed which of their colleagues would be fired next.

Once the winner had been chosen, the contest started all over again.

Unfortunately for the business, a number of staff resigned after they realised the whole thing was not actually a joke as they first thought.

Some might call this an “interesting” approach to employee engagement and employee retention.

Staff MotivationThe judge called it “egregious and deplorable.”

Either way, this employer won’t be winning any Employer of Choice awards anytime soon.

And in case you’re wondering, yes there were penalties involved.

The employer was required to pay large fines for issues relating to what we in Australia might refer to as constructive dismissal and harassment.

So, if you are thinking about implementing this novel method of employee motivation, perhaps you may be better serviced sticking with the good ol’ Employee Of The Month award until something better comes along . . .

You can download the HRwisdom Employee Attraction & Retention Guide now.  

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Understanding The Reasons Why Employees Underperform

Employers often ask us for information on the reasons why employees underperform.

Reasons why employees underperformToday the HRwisdom Blog is sharing some useful information for you to use.

However, first we should remind you to always seek legal advice before you commence any performance management proceedings which might ultimately end in termination of employment.

Depending on your location, click the appropriate link to get our recommendations for specific workplace law advice:

Each of the sites above contain a link to a free downloadable performance management documents, HR templates including a written warning letter template for you to use in your organisation.

As for information and hints on how to handle employee underperformance, we recommend following the details below as advised by Fair Work Australia.

Underperformance or poor performance can be exhibited in the following ways:

  • Unsatisfactory work performance, that is, a failure to perform the duties of the position or to perform them to the standard required
  • Non-compliance with workplace policies,
  • Rules or procedures
  • Unacceptable behaviour in the workplace
  • Disruptive or negative behaviour that impacts on co-workers.

Underperformance is not the same as misconduct.

Misconduct is very serious behaviour such as theft or assault which may warrant instant dismissal.

In cases of misconduct employers should seek specific legal advice about how to proceed before taking any action.

What are the reasons why employees underperform? 

There are many reasons why an employee may perform poorly.

Some of the common reasons include:

  • An employee doesn’t know what is expected because goals and/or standards or workplace policies and consequences are not clear (or have not been set)
  • Interpersonal differences
  • There is a mismatch between an employee’s capabilities and the job they are required to undertake, or the employee does not have the knowledge or skills to do the job expected of them
  • An employee does not know whether they are doing a good job because there is no counselling or feedback on their performance
  • Lack of personal motivation, low morale in the workplace and/or poor work environment
  • Personal issues such as family stress, physical and/or mental health problems or problems with drugs or alcohol
  • Cultural misunderstandings
  • Workplace bullying.

Underperformance should be dealt with promptly and appropriately by an employer, as employees are often unaware they are not performing well and so are unlikely to change their performance.

Best practice employers understand that issues that are not addressed promptly also have the potential to become more serious over time. This can have a negative effect on the business as a whole as it can affect the productivity and performance of the entire workplace.

Helpful hints

Dealing with underperformance can be challenging and confronting for employees and employers alike, but it does need to be addressed.

Managers need clear procedures, organisational support and the courage and willingness to manage the issue.

Provide training to managers on how to handle underperformance issues. It may be helpful to include role play workshops in the training material so that managers can learn how to approach matters in real-life scenarios. Well trained managers are better able to identify and address issues of underperformance.

If performance problems arise, it is crucial that they be resolved early. The longer that poor performance is allowed to continue, the more difficult a satisfactory resolution becomes, and the more the overall credibility of the system may suffer.

Not every underperformance issue needs a structured process. Explore other options for improving performance, such as the use of continuous feedback.

Remember that for performance management to be successful, the culture of the business should be one which encourages ongoing feedback and discussion about performance issues in open and supportive environments.

Ultimately, of course, an employee may choose to submit a complaint or claim against you (e.g. unfair dismissal, discrimination) even if you follow a very clear and proper process.

This is why we recommend you seeking early expert advice from here:

HRwisdom

10 Simple Ideas To Improve Employee Morale

Thanks to Vlasta Eriksson for these quick and easy ideas to improve employee morale.

Ideas To Improve Employee Morale[dropcap]Y[/dropcap]our employees are the ones who help reach the collective goals of the organisation.

Hence it is very important to keep their morale up so they can work towards achieving better results.

Sometimes the plain and simple things in life are the most important ones.

It’s the same situation for the workplace.

Simple and well thought-out plans make all the difference to lightening-up staff morale.

Here are 10 steps that explain how any organisation can spend a few minutes and improve their staff morale at the workplace.

1. To reduce the stress level of employees, get rid of equipment that doesn’t work well such as computers, photocopier, fax machine etc and replace it. Make sure the supplies are always enough and the kitchen is stocked with provisions.

2. Allow them to work flexible hours. Employees also have personal commitments as well. Today, best practice workplaces are offering flexitime, part-time positions and work from home options more increasingly.

3. Give importance to the ideas and advice of your employees. Encourage them to speak up on different issues that relate to the organisation or themselves. Implement their ideas if practical and let people know of their contribution.

4. You can hold bake-offs and share morning tea or coffee because mornings are a great time to share ideas. Everybody can bring in some sort of baking confectionary. This can also raise some funds for charities that are widely supported by the employees.

5. A management expert believes that short messages should be delivered in person. Today, we live in an era where 40 percent of emails are not given any value. It means that rather than emailing the person who sits two floors down, just go and talk to him/her directly; it strengthens the relationship.

6. Offer your employees to sit with you for a day even if you are meeting someone. This will boost the morale of the employees up to a great extent and a give them lots of useful insight too.

7. Offer them advice on how they strive harder to make the best of their careers. Reimburse them for continuing education courses, professional seminars and lectures.

8. You can run contests and awards schemes. You can set a prize for something as simple as the best customer feedback received during the month.

9. Maintain a specific budget for entertainment. Arrange a team to decide the fair allocation of the budget for each quarter.

10. Celebrate the birthdays of your employees. It will not cost you to email your wishes. Every employee has a birthday so eventually no one is left out.


HRwisdom

Bizarre – Why Did They Fire This Punctual, Top Performing Employee?

Because you’ve been working hard all week, here at HRwisdom we thought we’d congratulate you by reminding you of some of the fun things we’ve shared here recently.

However, something we read recently has us wondering if indeed you have actually been working hard all week?

Why the wild accusation?

Well, what would you think if, after a little digging, you discovered the following details about the daily routine of your top performing employee?

“9am, arrive and surf Reddit for a couple of hours, watch cat videos; 11.30am, take lunch; 1pm, eBay; 2pm-ish, Facebook updates, LinkedIn; 4.40pm-end of day, update email to management; 5pm, go home.”

Perhaps you’d consider issuing a written warning letter?

This is exactly what has happened at a US firm but it gets even better.

It turns out, that, unbeknownst to his employer, the top performer had outsourced his job to China.

Why did they fire this employee?

May we suggest that you check out the full story at the Irish Times newspaper where’ll you discover how this employee had not only “spent less than one-fifth of his six-figure salary for a Chinese firm to do his job for him,” had had also set up similar arrangements with other US employers in his home town.

We’re quite sure that this probably answers the question: why did they fire this employee?

Whilst we are impressed with the world-wide success of Tim Ferriss’s book, The Four Hour Workweek, we think it’s possible that this employee may have gone one step too far.

Back to our congratulating you on a week’s work well done, here are some of the fun HR things we’ve shared on HRwisdom recently . . .

The world’s first job interview (HRwisdom on Facebook)

How to welcome your new staff from overseas

The office Christmas party from hell (HRwisdom on Facebook)

Teamwork video

Dilbert – the new management book

Stay tuned next week as we have some powerful information coming to you on how to get the best out of your workforce.

HRwisdom

How To Train Staff (with a funny HR video thrown in)

How To Train Staff (with a funny HR video thrown in)

The issue of how to train staff is one of the key issues addressed in the free HR guide available for instant download at HRwisdom now.

In the HRwisdom Community Employee Attraction & Retention Guide, sixteen expert employee management practitioners from all areas of the human resources field offer their best employee attraction & retention advice.

How To Train Staff

How To Train StaffMuch of the information in the comprehensive free guide goes towards addressing staff development and motivation issues.

In the wider context, the free guide has been developed to help business owners and Human Resources professionals who want to fast-track their staff management success.

One such expert contributor is Anthony Sork.

Anthony Sork is the creator of the Employment Attachment Inventory. The world first, internationally patented business instrument used by leading organisations to increase employee attachment, reduce attrition and increase performance of new employees.

Anthony describes how it is easy to preach about the importance of induction in an employee’s level of attachment. However the challenges of managing that induction in a way that works for the employee, the business and the HR team can be confronting. He then shares excellent advice on effective inductions and how to train staff.

For instant download of the comprehensive free “HRwisdom Community Employee Attraction & Retention Guide,” click on Employee Attraction & Retention Guide or visit www.hrwisdom.com.au/HR-Advice now.

Funny HR Video On Teamwork

To balance out the high powered ideas you’ll gain from reading the employee attraction & retention guide, we thought you’d might enjoy this short but funny HR video . . .

 

Remember, for instant download of the comprehensive free “HRwisdom Community Employee Attraction & Retention Guide,” click on Employee Attraction & Retention Guide or visit www.hrwisdom.com.au/HR-Advice now.

HRwisdom

How To Calculate Employee Turnover

The impact of understanding how to calculate employee turnover is one of the key issues addressed in a free guide available for instant download at HRwisdom.com.au now.

In the new “The HRwisdom Community Employee Attraction & Retention Guide,” sixteen expert employee management practitioners from all areas of the human resources field offer their best employee attraction & retention advice.

How to calculate employee turnover rate is a question sometimes asked by members of the HRwisdom community.

How to calculate employee turnover?

The employee turnover rate or staff turnover rate is simply a percentage of employee leavers versus the standard headcount over a given period of time.

How To Calculate Employee TurnoverHow to calculate employee turnover: take the number of employees leaving, divide that by the average total number of employees, and then multiply the outcome by 100 (to give you a percentage).

The number of employees leaving and the total number of employees are usually measured over a year or sometimes month by month.

So, if on average your business or department had 190 employees last month and 43 employees left last month, you’re left trying to sort out an employee turnover rate of around 23%.

This is one of the issues addressed in the new free guide available for instant download on the HRwisdom free employee retention guide page now.

In the new “The HRwisdom Community Employee Attraction & Retention Guide,” sixteen expert employee management practitioners from all areas of the human resources field offer their best employee attraction & retention advice.

For instant download of the comprehensive free “HRwisdom Community Employee Attraction & Retention Guide,” click here now: Free HR Guide.

HRwisdom

Just For Laughs – The Dilbert Management Book

To get us over the ‘hump day’ HRwisdom is sharing a few laughs with a 30 second Dilbert video on a new management book.

Management BookWe all know how successful and lucrative books by the management gurus can be – we’re not so sure that this one will have quite the same pulling power.

As always, feel free to share this HR video with friends and colleagues via Twitter, Facebook, Google+ and other such social media methods. The sharing links are below.

Also, don’t forget to register your interest in the free HRwisdom workplace law briefings for employers.

To see the workplace law topics, click here.

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