Today, HRwisdom is sharing an interesting article on a place that is in desperate need of change in organisational culture.
This place has the ability to drive us all a little crazy at times.
The article is from one of the most influential business thinkers of this era, Seth Godin.
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Seth shares powerful observations of the modern airport which he suggests is an organisation we should try to avoid when it comes to developing our own company culture.
Change In Organisational Culture
- You never see the CEO or whoever is the person in charge of the airport. If the person at the top seems not to care, it will reflect down to the lowest level of the organization and it will definitely show on the service.
- Problems persist because organizations defend their territories instead of finding ways to solve the problem. Someone blames someone and the blaming goes on and on. Things change only when the user’s problem is the driver of behavior.
- Airports see customers as fleeting people. They are here today and gone tomorrow. New customers will come everyday.
- An anxiety-filled system is what airports create. They assume customers care more of their money than their anxiety. They try to make as many flights as they can to increase profit thereby spares, downtime, or resilience are neglected.
- There are mostly bad surprises, never heard of any good one yet.
- There seems to be no connections whatever in airports. No one feels particularly welcome.
- Airport system seems to be so industrialized that personal expression seems to be taboo.”
By carefully considering these observations, you will surely find a way to improve your company culture.
To read the full article by Seth Godin and see more of his interesting observations, go to: Eleven Things Organisations Can Learn From Airports
Remember, you can always share this article to your colleagues.
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