Within a few minutes you can have 30 short easy scripts to handle difficult employees.
With these 30 simple but powerful scripts you’ll know exactly what to say when a difficult employee:
- Is constantly late
- Keeps talking and interrupting others
- Is insecure about their job
- Is overly emotional at work
- Is producing poor results
- Has a bad attitude that is effecting other team members
- Is reluctant to delegate
- Makes offensive comments
- Can’t seem to learn from their mistakes
- Says Yes then does nothing
- Flatly refuses your request
- Does not respond to you at all
- Acts inappropriately
- Has been technically careless
- Is struggling with project planning
Dear HRwisdom Member,
In emails, consults, and phone calls, valued HRwisdom contributor Juliette Robertson often gets questions from managers on the topic of how to handle difficult staff members.
In her work with business managers around Australia, Juliette regularly hears questions or comments such as:
- “I’m just getting started with a new team, so what is the fastest and easiest way to handle ABC situation with my staff or XYZ…..”
- “I’ve asked my manager but they really don’t have time to give me any training just quick advice that doesn’t really help.”
- “I’m Ok with most staff but there are just a few who really frustrate me. How do I get them to take responsibility and care about what they do?”
- “How do I get them to be on time? How do I get them to stop blaming others and take responsibility?’I just don’t know what to say to them.”
- “I tried being tough. I tried being nice. I think I’m a patient person but I’m not getting them on side. What do I do now?”
- “I get lots of people giving me advice but they are not great managers either. How can I quickly learn what to say to win my staff over?
Really, the underlying question always seems to be the same: “What do I say to this difficult employee?”
Knowing what to say and being able to say it is the magic. It’s the difference between a well running team who work together and or feeling frustration, pain and disappointment because you try and try and know that you are failing to lead.
Take these words used by professional Australian managers and begin using these scripts for difficult employees today.
Of course you could continue to copy inexperienced people around you and stumble over words that don’t come out right, feeling uncomfortable and unable to manage difficult staff conversations.
These scripts for difficult employees eliminate the guess work and answers your question: “What should I say next to the staff member who . . . ?”
Whatever stage of the game you’re currently at (but especially if you’re hungry to know: What do I say now to manage difficult moments with staff?), you can own this plan 5 minutes from now if you want.
The Right Things To Say To Difficult Employees Just At The Right Time
Coach Talk for Managers: Easy Scripts for Difficult Moments is an e-book that will give you an easy reference guide for those awkward moments with difficult staff when you know you need to say something and want to manage it well.
Coach Talk for Managers – Making It Easy To Deal With Difficult Employees
Short easy coaching scripts for 30 of the most challenging staff scenarios that new managers tell us they face.
With these 30 simple but powerful scripts you’ll know what to say when a difficult employee . . .
- Is constantly late
- Keeps talking and interrupting others
- Is insecure about their job
- Is overly emotional at work
- Is producing poor results
- Has a bad attitude that is effecting other team members
- Is reluctant to delegate
- Making offensive comments
- Can’t seem to learn from their mistakes
- Says Yes then does nothing
- Flatly refuses your request
- Does not respond to you at all
- Acts inappropriately
- Has been technically careless
- Is struggling with project planning
And on the positive side . . .
- Has exceeded your expectations
- Has outshone you
- Has helped others in the department
Coach Talk for Managers has never been available in one spot before.
To date, the material has been scattered across a dozen seminars, multiple coaches, coaching programs, training sessions and private conversations. This is the first time it’s ever been assembled inside one product.
For only $37 you’ll soon have 30 simple scripts so you’ll never be speechless with a difficult employee again.
For now, this is the only place you can see it all at a glance in simple, plain English.
Your Guarantee:
If you do not feel that Coach Talk for Managers is the simplest All-Around Guide to knowing what to say to staff – then contact HRwisdom for a full and courteous refund.
This information is drawn from some of the most successful business coaches in Australia. We know this works because we use these words ourselves when supporting clients and customers and we’ve seen the results.
You can either continue to be frustrated and exasperated when facing those more challenging staff scenarios or you can read and practice how a coach might approach the situation.
We really think you’re going to find that “Coach Talk for Managers” will give you the words and steps to make your daily interactions with staff much easier so don’t let this pass you by.
