Employers often ask us at HRwisdom for good interview questions to select good candidates.

We have gone one better.

Robert WatsonThanks to long time HRwisdom Community contributor, Robert Watson, we have come up with a Top 10 List of Interview Questions to ask at job interviews.

However, rather than just give you some excellent questions to ask, Robert also gives you the type of answer you want to hear back from your ideal candidate.

And believe us when we say that Robert knows what he is talking about.

Although he started out as an engineer and quality systems expert, Robert also had many years in the HR field perfecting recruitment & selection systems for a variety of businesses.

Robert even did extensive travel overseas for the express purpose of studying world’s best practice for establishing greenfields (brand new) business operations in Australia – this included how to hire people for their skills, knowledge and attributes (and not just the stuff listed on their CVs).

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So far we’ve seen:

  1. Good Interview Question 1
  2. Good Interview Question 2
  3. Good Interview Question 3
  4. Good Interview Question 4
  5. Good Interview Question 5
  6. Good Interview Question 6
  7. Good Interview Question 7
  8. Good Interview Question 8

Let’s look at the ninth question . . .


Good Interview Question 9

Q9. Tell us about a time when a customer’s deadline couldn’t be met. How did you break the news to the customer?

Good Interview Questions from www.HRwisdom.com.auDelivering bad news to a customer is a very difficult thing to do.

So listen carefully to the applicant’s answer to this question.  It will give you insight into their attitude towards customers.


Preferred Interview Answer – What You Want To Hear

For instance, a good answer would be if they said that they had to deliver this bad news and they decided to drive out and tell the customer face to face.  That’s obviously a better way to deliver bad news than just send an email for instance.

So listen behind the question to the attitude that the applicant has towards the customer and also, see if the were able to come up with some creative ways of delivering the bad news.

For instance, did they look for the previous ten orders and see that they’ve delivered nine orders ahead of schedule and this was the first one that was going to be behind schedule or something like that.

If they’ve got some sense of being able to balance the bad news with some good news, something like that.


Want More Good Interview Questions Right Now?

Stay tuned for the last question in our Top 10 Interview Questions With Answers series.

  • Can’t wait to see the rest of the questions and answers?
  • Like to know Robert’s thinking behind these questions and how they fit into the overall interview process?

You can download the full document right now.

[sociallocker id=”4428″]Top 10 Interview Questions With Answers You Want To Hear[/sociallocker]

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