Employers often ask us at HRwisdom for good interview questions to select good candidates.

We have gone one better.

Robert WatsonThanks to long time HRwisdom Community contributor, Robert Watson, we have come up with a Top 10 List of Interview Questions to ask at job interviews.

However, rather than just give you some excellent questions to ask, Robert also gives you the type of answer you want to hear back from your ideal candidate.

And believe us when we say that Robert knows what he is talking about.

Although he started out as an engineer and quality systems expert, Robert also had many years in the HR field perfecting recruitment & selection systems for a variety of businesses.

Robert even did extensive travel overseas for the express purpose of studying world’s best practice for establishing greenfields (brand new) business operations in Australia – this included how to hire people for their skills, knowledge and attributes (and not just the stuff listed on their CVs).

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So far we’ve seen:

  1. Good Interview Question 1
  2. Good Interview Question 2
  3. Good Interview Question 3
  4. Good Interview Question 4
  5. Good Interview Question 5
  6. Good Interview Question 6
  7. Good Interview Question 7

Let’s look at the eighth question . . .


Good Interview Question 8

Q8. Customers can be very demanding. Tell us about a time when you went the extra mile to satisfy a customer.

Good Interview Questions from www.HRwisdom.com.auPeople who are in customer service roles go home at the end of the day absolutely exhausted because they spent the whole day trying to be nice to people and it’s a demanding job.


Preferred Interview Answer – What You Want To Hear

When people give you an answer to this question about going the extra mile, some people will talk about it with a smile on their face about how they stamped the back of a child’s hand or they offered a seat to an elderly customer or helped someone out with a large package to their car, something like that and they’ll tell you automatically how they went the extra mile.

But a lot of people in customer service won’t do that and they don’t do that.

So if you employ someone that can’t give you some stories about how they went the extra mile, when you’ll employ them, you’ll going to have to send them along to courses about how to be pleasant to customers, how to be nice on the telephone and things like that so they become an expense to your business.

So given a choice between two candidates, always go for the one who can tell you how they went the extra mile and they tell you that cheerfully and it’s just naturally.

It’s something they do that it comes from the heart.


Want More Good Interview Questions Right Now?

Stay tuned for the next question in our Top 10 Interview Questions With Answers series.

  • Can’t wait to see the rest of the questions and answers?
  • Like to know Robert’s thinking behind these questions and how they fit into the overall interview process?

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